Cancellation & refunds
How to stop your next payment
- Sign in and open My account.
- Choose Manage billing & cancellation.
- Finish the steps in Stripe, our payment service, and check your end date.
Your access normally lasts until the end of the time you have paid for. Save the confirmation.
If the billing page will not open, email venturemanual@outlook.com. Tell us the email on your account and clearly say you want to cancel. You do not need a special form.
Can I get a refund?
We do not offer extra refunds just because you change your mind. Cancelling normally stops the next payment. It does not normally refund a month that has already started.
This does not take away your rights under consumer law. Any refund, cancellation or other remedy required by law still applies. This includes problems with content or services that are faulty, wrongly described or not supplied as agreed.
The cooling-off period
A cooling-off period is time the law may give you to change your mind after buying online. For digital content, this is normally 14 days after entering the contract, unless the right has lawfully ended. Other rules may apply to services.
Simply reading a guide does not, on its own, mean you give up that right. Starting digital content early can end the right only when the required agreement, acknowledgement and contract confirmation are in place. Those steps are not yet ready here. This draft does not say you have given up that right.
Contact us promptly if you want to use a legal cancellation right. If a refund is due, we will pay it within the time the law allows, usually to the original payment method unless another method is lawfully agreed.
What to include in your email
Tell us your name, account email, signup date or payment reference, and what has happened. Do not send passwords or full card details.
I want to cancel my Venture Manual membership.
Name:
Account email:
Signup date or payment reference:
Date:
Please confirm when access ends and whether a refund is due.
If you use the legal model cancellation form, include your postal address too. A signature is needed only if you send it on paper.
Venture Manual is run by Connor McCarthy trading as Venture Manual. Connor runs the business as a sole trader.
Email: venturemanual@outlook.com
Business and complaints address: 71–75 Shelton Street, London, WC2H 9JQ
These pages are being checked before paid membership opens.